Australia's No.1 supplier of authentic french homewares

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Shipping

SHIPPING COSTS

The cost of postage and handling for products within Australia varies widely depending on the destination of  your order and the number, size and weight of the items within your order.  Shipping costs can be viewed in your shopping cart prior to check out.  

FREIGHT PARTNERS - AUSTRALIA POST, AMAREX (Formerly Fastway) & TNT

To serve our customer's needs best, we now offer delivery to our customers Australia Wide, using the best suited delivery method for each delivery.

We deliver all orders via Australia Post, Amarex or TNT utilising their individual tracked parcel/freight system for secure and reliable service. 

If you are not home when the driver attempts to deliver your parcel, a secure location will be sought to leave your parcel.  If a safe place to leave your parcel can not be located, your parcel will be taken to your respective freight delivery company (eg., your local Post Office, Amarex or TNT Depot) to await your collection.

If you have any additional instructions regarding your delivery, please include these in the Order Notes section at checkout.  Wherever possible we will aim to meet your requests.

 

DELIVERY TIMEFRAME
STANDARD

Orders are despatched daily at 2pm.  Depending upon the volume of orders in our system, most orders received prior to midday are processed and shipped with Australia Post on the same day.  Orders received after midday are generally shipped the next day.  Our warehouse is located in Victoria, thus most deliveries to major cities in VIC, NSW, SA and QLD will generally arrive within 1-3 days from time of despatch.  Orders being delivered to TAS, WA, NT, and Nthn QLD and remote regions generally take longer 5-7 days.  Timeframes are not guaranteed by Australia Post.  All orders can be tracked with the Australia Post Tracking Number you receive when your order is depatched.

EXPRESS

Express is an option for all orders.  If you would prefer your order be shipped via Express please select this option prior to, or during checkout.   For same day Express despatch, please ensure your order is placed before midday.  Unfortunately we cannot guarantee same day Express delivery for orders received after midday.  Please contact us at admin@malmaison.com.au if you have any concerns about your Express freight option.

Unless requested otherwise, we will choose the best 'Express' freight option for your parcel at the time of dispatch.  With the current delays in the Australia Post system, we are finding often that our alternative freight options offer faster delivery.

Australia Post Express:  Please note, if your delivery address is outside of the Australia Post Express delivery network, including some areas in WA, your delivery may not be covered by the Australia Post Express next day guarantee. For more information, please visit the Australia Post website.

 

INTERNATIONAL DELIVERIES (Excluding New Zealand)

Unfortunately we no longer deliver our products outside of Australia.  If you live outside of Australia and are wanting to purchase a gift for delivery within Australia, you are very welcome to do so.  Be sure to enter Australian address into the shipping information.  If you would like to have your purchase gift wrapped or a card included, please include this request in the Order Notes section at checkout.

NEW ZEALAND DELIVERIES

We do offer international shipping for our customers based in New Zealand.  Please contact us for shipping quote prior to ordering.  Shipping quotations will be provided prior to confirmation of order.