Returns Policy

Returns & Refunds

Malmaison Botanical Interiors is an Australian owned and operated family business, it is important to us that your shopping experience is enjoyable.  We are sure you will be absolutely delighted with the quality of your purchase, as we pride ourselves on providing detailed information and excellent photography of all of our products.

If for some reason you are not happy with your order, please contact us at admin@malmaison.com.au within 14 days of receipt of order to discuss an exchange or refund. 

Please take time to choose your order carefully as return postage is at the buyer’s expense for change of mind. 

Returned items must be in their original packaging, unopened, in an unused saleable condition.  Please ensure any returns are shipped using protective packaging as any returned goods damaged during shipping will not be refunded. 

Post all returns to Malmaison Returns, 43 Moscript Street, Campbells Creek, Vic., 3451. 

Please allow up to 7 business days (after receipt or your return to Malmaison) for your return to be processed.  You will be notified via email as soon as your item has been received and refund/exchange processed.  Please note, we are not responsible for item returned to our online store that is lost or damaged in transit, or for any return postage charges incurred (excluding the return of faulty stock). We are unable to refund postage for original delivery.

All refunds are processed through a secure payment gateway and onto the payment type that was used for the original purchase.  Please note there are no refunds, returns or exchanges for sale items, unless of course they are faulty in some way.

Merchant Fees

Merchant fees are expensive for a small business, and are not refunded to us by the merchant when we issue a refund. Please note that if you choose to receive a refund, a restocking fee based on the price of the items being refunded will be charged. Currently our merchant fees rates are 6% for Afterpay and 3% for all other payment methods. Merchant fees may be subject to change over time.

Damaged or Faulty Items

We pride ourselves on the quality of our products and order processing systems.  We check every item prior to shipping and ensure all items are shipped with protective packaging.  In the unlikely event that you receive a faulty or damaged item, we will offer a full refund or replacement.  We request that you please contact us upon receiving any damaged or faulty item within 24 hours of receipt at admin@malmaison.com.au along with photos of any damage or faults as a way of confirmation.  This will assist us with promptly organising a replacement or refund and also with improving our quality control processes.  

On some occasions we do request items be returned prior to issuing a refund.  If this has been our request, please ensure items are shipped in protective packaging as goods damaged in return shipping will not be refunded.  In addition please return within 14 days and include your name, order number and preferred contact details.  We recommend sending your return with a tracking number.  All returns should be posted to Malmaison Returns, 43 Moscript Street, Campbells Creek, Vic., 3451.

Non-returnable Items

Please note, sale items or gift cards are non-returnable, therefore, no refunds or credit notes are accepted on sale items or gift cards.